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Has anyone experience with the use of orgwide email address for sending Field Service reports.

jongb
Grill Chef
Grill Chef

Has anyone experience with the use of orgwide email address for sending Field Service reports.

We have configured the use of orgwide email address and disabled the salesforce setting that adds "salesforce on behalf of" to every outgoing email. I am a little bit concerned that email will end in customer spam.

Please reply if you have experience.

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dbrieck
Sushi Chef
Sushi Chef

Re: Has anyone experience with the use of orgwide email address for sending Field Service reports.

There's an option to test deliverability that you should use to send to an outside email account. It will tell you pretty quickly how you're doing.

You will want to setup the DKIM keys so that SF emails are encrypted using your key and match your public key and you'll also want to setup your SPF records correctly.

We don't have any deliverability issues with these setup correctly and we're using a reject DMARC policy.

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