Our customer is asking to calculate the proper VAT on Work Order Estimation and Service Quotations.
For example, for a Work Order Estimate/Service Quote to a customer in a specific VAT applicable country, the correct VAT % must be added.
Labor and Parts VAT% must be calculated individually, because Labor VAT% is usually lower than Parts VAT%. (but not universal to all EU countries, varies by country)
Also, Normal Parts and Medical Device Parts have different VAT%.
I found Alavara on ServiceMax market place, who specialise in Sales Tax calculation, and offers integration with ServiceMax Work Detail/Quote Items.
But they don't seem to have a solution for VAT calculation.
Customer is asking to INTELLIGENTLY calculate VAT, just by providing Account's country, type of Account (Hospital or not), type of items (Labor/Parts), etc, etc, etc.
I am not a VAT specialist, so I really can't speak about all the detailed decision tree logic, but since this is a legal compliance, it is a fixed business rule.
How do EU servicemax customers handle VAT requirements on ServiceMax? (or not?)
Do you just let ERP take care of the quotation with VAT?
Deirdre Yee I think this needs moving into another area. .