This can be achieved by creating a custom field of type Date and populating it with the value from the Created Date field using ServiceMax Formula. The following the step shows you how to achieve it:
This solution can be used with any date time field. Using ServiceMax formula makes the solution work in both online and in iPad & MFL mobile apps (offline mode also).
Hi Harshini, I think it's not clear for me. I wanna display Work order created date(Only Date) in the Smart doc,but as the Createddate is a date/time field in Salesforce it is displaying both date and time in the smart doc, So I tried adding the following formula
but I don't know why it isn't working. I can create a custom formula field to display created date(DATEVALUE(Createddate)) in the Work Order object and replace standard Createddate field with it, but if there is any option to do it without adding any additional fields then I would be glad to use it..
Currently, there is no way to do this without creating additional custom fields (at least not that I am aware of).
Regarding the formula not working, do you have both the new field (that has the formula configured on it) and the CreatedDate field on any of your SFM pagelayouts? ServiceMax formulas work only when both the source and target fields for the formula are included in the pagelayout, and that SFM process is invoked. Formula evaluation happens on-load and on-save. Hence, it is important that the specific SFM transaction is invoked as well, at lease once before launching the SmartDocs report.
Please try this and let us know if it still does not work for you.