Problem with Topaz signature pad

[bstamatoukos1]

Support​

ServiceMax Customer, Partner, Employee Access​

I am having an issue with the Topaz signature pad. When I am entering the signature, the signatures have spaces and are not showing properly. The device I am using is the one recommended by SVMX: Model T-S461-HSB-R Siglite. See image below:

It works perfectly with other applications such as word, but not with mfl. Look at image below for MS Word. Any ideas what is wrong?

[christopher_mik · Accepted solution]

Hi Babis,

Sorry to hear this is happening.  This has been reported as a defect and was addressed in the Summer 15 SP release.  Please open a case with support and they can upgrade you, at your time of choosing. 

List of known fixes in this release can be found here:  http://release.servicemax.com/Summer15/IssueListSP.pdf

Thanks,

ChrisM.

ServiceMax

crt_chrism​