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Problem with Topaz signature pad

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Fry Chef
Fry Chef

Problem with Topaz signature pad

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Support

ServiceMax Customer, Partner, Employee Access

I am having an issue with the Topaz signature pad. When I am entering the signature, the signatures have spaces and are not showing properly. The device I am using is the one recommended by SVMX: Model T-S461-HSB-R Siglite. See image below:

signature pad test.jpg

It works perfectly with other applications such as word, but not with mfl. Look at image below for MS Word. Any ideas what is wrong?

Word Signature with Topaz.png

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Re: Problem with Topaz signature pad

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Hi Babis,

Sorry to hear this is happening.  This has been reported as a defect and was addressed in the Summer 15 SP release.  Please open a case with support and they can upgrade you, at your time of choosing. 

List of known fixes in this release can be found here:  http://release.servicemax.com/Summer15/IssueListSP.pdf

Thanks,

ChrisM.

ServiceMax

crt_chrism​

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Re: Problem with Topaz signature pad

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Hi Babis,

Sorry to hear this is happening.  This has been reported as a defect and was addressed in the Summer 15 SP release.  Please open a case with support and they can upgrade you, at your time of choosing. 

List of known fixes in this release can be found here:  http://release.servicemax.com/Summer15/IssueListSP.pdf

Thanks,

ChrisM.

ServiceMax

crt_chrism​

View solution in original post

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