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Fry Chef
Fry Chef

SLA's on Warranties?

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Hi all, just completed administrator training so now the questions begin!

Can you let me know if it's possible to define SLA's for warranty's or at least define default SLA's regardless of coverage?

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Employee
Employee

Re: SLA's on Warranties?

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Hi Peter,

The ServiceMax Auto entitlement engine currently only recognizes SLA clocks for Service Contracts so it auto populate the Service Contract, SLA Terms, Billing Type etc. on the work order.  Populating the SLA Terms lookup on the WO drives the SLA clocks.  You may be able to create a workflow rule that evaluates attributes on the WO (product, work order type, billing type etc.) that determines the default SLA Terms and updates the SLA Terms on the work order and if the Billing Type on the WO is not equal to Contract.

Good luck!

warranty‌ contracts‌ slaclocks‌

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Employee
Employee

Re: SLA's on Warranties?

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Hi Peter,

The ServiceMax Auto entitlement engine currently only recognizes SLA clocks for Service Contracts so it auto populate the Service Contract, SLA Terms, Billing Type etc. on the work order.  Populating the SLA Terms lookup on the WO drives the SLA clocks.  You may be able to create a workflow rule that evaluates attributes on the WO (product, work order type, billing type etc.) that determines the default SLA Terms and updates the SLA Terms on the work order and if the Billing Type on the WO is not equal to Contract.

Good luck!

warranty‌ contracts‌ slaclocks‌

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Fry Chef
Fry Chef

Re: SLA's on Warranties?

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Thanks Mike!

Will bear this in mind when we get to development.