For Service Board to Work
1. Service Board Extension Package Installation is required into your Org.
2. For Service Board Extension Package Installation your ServiceMax Version Should be 19.1.
Let me know if this helps.
Hi, Service Board 19.1 requires that you are on ServiceMax version 19.1
For system requirements, please refer to this link:
Our full Service Board 19.1 documentation can be found here:
I hope this is helpful!
But I already followed these steps.
Please reach out to your contact in partner enablement as they will be able to direct you to the right resource for handling a Service Board installation. If you don't mind sharing which customer account you are working on, I can tag the appropriate Customer Success person.