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Fry Chef bassamba
Fry Chef

Servicemax Set up Menus greyed in sandbox

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Hi Members,

In all sandboxes, except the partial sandbox, the different menus of the servicemax set up menu are desabled (greyed out).

None of the different menus is available. See screenshot.

Can any one suggest what the cause of this could be ?

Menu greyed.jpg

Best regards,

Bass

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1 Solution

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Roast Chef brendenburkinsh
Roast Chef

Re: Servicemax Set up Menus greyed in sandbox

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You will need to raise a case with Servicemax Support to load the seed data into the orgs where the menus are greyed out. Also after refreshing a Sandbox you will require to have the seed data reloaded into the Sandbox.

Message 3 of 5
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Retired

Re: Servicemax Set up Menus greyed in sandbox

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Has seed data been loaded?  If not, you may need to contact support for help with this.

Message 2 of 5
Roast Chef brendenburkinsh
Roast Chef

Re: Servicemax Set up Menus greyed in sandbox

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You will need to raise a case with Servicemax Support to load the seed data into the orgs where the menus are greyed out. Also after refreshing a Sandbox you will require to have the seed data reloaded into the Sandbox.

Message 3 of 5
Fry Chef bassamba
Fry Chef

Re: Servicemax Set up Menus greyed in sandbox

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Thank you for your feedback,

I get the installation key from the support, can anyone link me how to proceed ?

While I'm waiting an answer from the support to send me the procedure., it takes time from them to give me the steps to follow.

Best regards,

Bass

Message 4 of 5
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Roast Chef brendenburkinsh
Roast Chef

Re: Servicemax Set up Menus greyed in sandbox

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You can ask that they complete the whole process for you, or wait for them to supply an install key and follow the steps they will provide you.

Much easier to just let support do this for you.

Message 5 of 5