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Terminology: "Line Items" or "Sections?"

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Product Team
Product Team

Terminology: "Line Items" or "Sections?"

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We're thinking about the language we use in our apps and wondering which term makes more sense to describe the part of the work order app that collects information about Parts, Labor, Expenses, etc.

- "Line Items"

- "Sections"

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Staff Chef
Staff Chef

Re: Terminology: "Line Items" or "Sections?"

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Hi Doug


These are the billable elements for your work order regardless of if you actually bill for them. Line items seems more logical to me therefore. Alternatively you could make it similar to the object name and call them work details or work order details. The latter is what we do. 


Regards, Richard

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Staff Chef
Staff Chef

Re: Terminology: "Line Items" or "Sections?"

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Hi Doug


These are the billable elements for your work order regardless of if you actually bill for them. Line items seems more logical to me therefore. Alternatively you could make it similar to the object name and call them work details or work order details. The latter is what we do. 


Regards, Richard

~If my post was useful, please give me a thumbs up! Mark correct answers as 'solutions' so we can all find answers faster!~

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Employee
Employee

Re: Terminology: "Line Items" or "Sections?"

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I agree, line items seems more logical.

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Grill Chef
Grill Chef

Re: Terminology: "Line Items" or "Sections?"

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We call them Work Details, both because it is what the object is called and also because it is the detail of the work done in respect to labor, parts and expenses. And for us they are not actually the billable elements, but rather we use them to collect all the costs on a work order.  Our billing is then figured separate. 

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Roast Chef
Roast Chef

Re: Terminology: "Line Items" or "Sections?"

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hi Doug,


We call the either by their respective line type, labor lines, parts lines etc, or just lines.  


'Item' infers something physical, which a labor line is not of course. 


Mark


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Re: Terminology: "Line Items" or "Sections?"

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Hi Doug, Mark,

Thanks for posting this, it's a great question that others I'm sure have had as well. 

I would agree that line item makes more sense and that is what is typically done in the field elsewhere from other environments I have seen. 

Thanks,

ChrisM.

crt_chrism​

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Product Team
Product Team

Re: Terminology: "Line Items" or "Sections?"

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Thanks everyone for your answers. I think "Line Items" probably makes the most sense. One challenge is that we include installed products as lines in some implementations, when there are multiple products on a work order.

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Staff Chef
Staff Chef

Re: Terminology: "Line Items" or "Sections?"

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Hi Doug


'Work details' may solve that problem then as labour, Travel, parts and installed products are all details related to the work that was done, is being done. 


Regards, Richard

~If my post was useful, please give me a thumbs up! Mark correct answers as 'solutions' so we can all find answers faster!~
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Sushi Chef
Sushi Chef

Re: Terminology: "Line Items" or "Sections?"

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I should go for Work Details. Line items can be everything. Work Details says more about the work like labor, travel and consumed parts.


Kind Regards,  


Hans van Mil
Senior CRM Solution Consultant ServiceMax | Group IT

Email: hans.vanmil@dormakaba.com