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Usage Tracking on the Web App

susanbmichel
Sushi Chef
Sushi Chef

Usage Tracking on the Web App

We are in the process of upgrading ServiceMax (20.1) and noted a new feature in 19.1 related to Usage Tracking on the Web App. The documentation states you "can" enable it to provide anonymous usage statistics to ServiceMax. This seems similar to the setting on the FSA.

The issue is that the setting came to us enabled. This was a surprise, as most of these new settings are typically disabled so that we can decide to turn it on. So I naturally have questions and was hoping the community could help me out. I have entered a case with support but was curious about a customer response.

1. Have you left this setting turned on?

2. Have you seen any side effects of leaving this on?

3. Have you been able to use any of the data?

(To view, go to ServiceMax setup, then Configuration Profiles, Edit, "Common" module, "Usage Tracking" submodule. SET001 is defaulted to Allow.)

 

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johnw
Pastry Chef
Pastry Chef

User Reply Usage Tracking on the Web App johnw

@susanbmichel , This is the first I'e heard about this.

@lacycotton , Lacy can ServiceMax provide more details about this? What is captured, how often and why is this defaulted to on? 

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