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Sushi Chef storres
Sushi Chef

What is the best way to track manufacturer recalls on IPs?

So we have a couple of manufacturer recalls on certain products that we service and wanted to know how others track these?  

    • Do we add a field on the IP object so that we know which ones have had the “recall steps” completed?
    • Do we do this for all other recalls that come up which would mean multiple new fields being added?
    • Or is there another way of capturing and retaining this information?
    • We were thinking of creating WOs for these IPs and having them ready to be dispatched at the next time that we either had a PM or Service call to go out to that location
    • Or should we start with a case?

Assuming that others have had to deal with recalls so would like to hear how you all handle them.


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