What is the best way to track manufacturer recalls on IPs?

[storres]

So we have a couple of manufacturer recalls on certain products that we service and wanted to know how others track these? 

• Do we add a field on the IP object so that we know which ones have had the “recall steps” completed?
• Do we do this for all other recalls that come up which would mean multiple new fields being added?
• Or is there another way of capturing and retaining this information?
• We were thinking of creating WOs for these IPs and having them ready to be dispatched at the next time that we either had a PM or Service call to go out to that location
• Or should we start with a case?

Assuming that others have had to deal with recalls so would like to hear how you all handle them. Mike Monin​

Thanks!

[jongb]

Hi Monin,

We will be implementing FCO (Field Change Order) soon as custom development for medical devices.

It will create a FCO record and can generate a batch of Work Orders based on Search criteria on that FCO record.

This will make re-calls fully traceable.

Bram