I reached out to our Sales team and they will be contacting you very soon. Would you mind confirming your direct phone ?
All the best,
I apologize for the inconvenience. We have extended the licenses till Friday, Feb 3rd. I believe they expired because we did not have a fully executed renewal contract in place. I also understand that there are some cases outstanding and we have our support team working on those and that you have a meeting in place on Friday to talk to the Account executive.