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Grill Chef
Grill Chef

attach files to a work order

Good morning all,  The ServiceMax Task Creation address can still be used to attach files to a case… Can we amend this so we can also use it to attach files to a work order? Kind Regards Heiko

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Re: attach files to a work order

Hi Heiko Kirsch,

Thanks for your post.

Can you please elaborate your query and provide following details

  1. Use case and steps.
  2. Screenshot

Thanks & Regards,

Sudhaker Pandey

ServiceMax Technologies India Pvt Ltd.

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Grill Chef
Grill Chef

Re: attach files to a work order

Hi Sudhaker Pandey,

When we send documents, picture … on the service max email address:

ServiceMax Task Creation captureclientsignature@756ajtrpnysl270bwgmhlsfl3.25wrleaq.d.apex.salesforce.com<mailto:captureclientsignature@756ajtrpnysl270bwgmhlsfl3.25wrleaq.d.apex.salesforce.com>

And entered in the email subject lines the case number:

For example:

Then the service max system attached automatically all the email attachments in the case attachments.

Kind regards

Heiko

Von: sudhaker.pandey

Gesendet: Donnerstag, 9. April 2015 07:25

An: Heiko Kirsch

Betreff: Re: - attach files to a work order

ServiceMax Community <http://jiveon.jivesoftware.com/wf/click?upn=SISGjuv5I-2F3Jihhq3YAdCFH8Cwhqwnpa8-2F9qA32PLFAHxRf51kd05Dppi8QtAFOTIy4gMdXnog1njB3JCTwTrg-3D-3D_wga06vkXJXJeAeVx-2FTbbv3uZs17xrQhMMgdg-2B-2B3VVfrI9S979gkOgEp3W22CHcriueC9wMzklwvCKn7aspLPl13rTCWxGyb7h4ze3AM1JMc4LXMZ5nPoCyyTgpEV-2FUsoQqzAWHLzAMCI88irMyjVt8y8PPWAXSuk1-2F8PpscmsR1oDQyhN95xpzY1GMJCRT-2FVv1iya-2FbpE9yBMcp02ek-2BzaL7qkiB9J1tRuNxlAdv-2Ftg-2FEZ6VkS9TuX46sY2wsMHURbSgQGZFyOH0FYIsDOcKtIRPMVlRfcPDp0JUhTvpP3bgB69NshxHx6b0RBKEfziRxCLRGvXSXcBb38oVWM25-2FA-3D-3D>

attach files to a work order

reply from Sudhaker Pandey<http://jiveon.jivesoftware.com/wf/click?upn=SISGjuv5I-2F3Jihhq3YAdCFH8Cwhqwnpa8-2F9qA32PLFBCOuXI-2BgIusaUNFnXZLhM-2B0T9sLyVP-2B-2BVBTeWZXYcJQNQk7erJWUl2NNNZNSuSIQOb62gB8gBv-2FRHlaG491dIU_wga06vkXJXJeAeVx-2FTbbv3uZs17xrQhMMgdg-2B-2B3VVfrI9S979gkOgEp3W22CHcriueC9wMzklwvCKn7aspLPl13rTCWxGyb7h4ze3AM1JMc4LXMZ5nPoCyyTgpEV-2FUsoQqzAWHLzAMCI88irMyjVt0JUZEnsvSo-2BusDWt9aj6B7P2ee0-2FGmB3LzIg5OfOojPfExrr9Sk5dfosZDQYRsNMCQLBTXLis4tDTojYG6h02uUHNz1x6UGfejrC7dHM2P8d9-2B55EWd8mjw2uZa6qE2xszyzFyfUuINgu3ZssVWjP9UvXP8ZV0583-2FZ6T44A6hGzqJXPIZJ9qtsdOM3cy0KmA-3D-3D> in Support - View the full discussion<http://jiveon.jivesoftware.com/wf/click?upn=SISGjuv5I-2F3Jihhq3YAdCFH8Cwhqwnpa8-2F9qA32PLFBKx8fdpHJHsqCvqtMZcrzQ67EStRBl-2B7THHNezht-2F-2BD6daYeH2GNrcjH7WFnu03w6nwGTizuSA05LoNYkllohV_wga06vkXJXJeAeVx-2FTbbv3uZs17xrQhMMgdg-2B-2B3VVfrI9S979gkOgEp3W22CHcriueC9wMzklwvCKn7aspLPl13rTCWxGyb7h4ze3AM1JMc4LXMZ5nPoCyyTgpEV-2FUsoQqzAWHLzAMCI88irMyjVtwsTmDbkJPBEep0mbYAALovzWGBvjm3Y9ZZD2Qx-2FYUqhQoogsGb-2BxA2VlYc72t7kA-2BwejiABEcKPxrfWA6aQcJkWTf-2FXmNWMQkkcbN69EMvcpYJw-2BHsu17byewAfqRWs9JQUeS1Tch-2FmfGjsoC3CM98dGOLU-2F-2BurDK-2B2Aej-2FJFsludQta10trijp5iOlxmxhtA-3D-3D>

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Re: attach files to a work order

Hi Heiko,

Thanks for your reply.

I am unable to find the screenshots of your reply.

It seems you are referring to Email To Case feature in example, wherein an email sent for a case will be attached to case record based on the case reference. This feature is provided by Salesforce.

SFDC Help URL: https://help.salesforce.com/apex/HTViewHelpDoc?id=customizesupport_email.htm&language=en_US

Please let us know if you are expecting a similar functionality for Work Order.

Thanks & Regards,

Sudhaker Pandey

ServiceMax Technologies India Pvt Ltd.

Mobile:+91-9611422773

Email: sudhaker.pandey@servicemax.com | Web:www.servicemax.com

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Grill Chef
Grill Chef

Re: attach files to a work order

Please look the attachment

Kind regards

Heiko Kirsch

Comercial Service Controller

Phone :

+49 (0) 6134 250 622

Fax :

+49 (0) 6134 250 620

<http://www.domino-everywhere.com/click_redirect.php?url=http%3A%2F%2Fwww.domino-printing.com%2FGlobal%2Fen%2FHome.aspx%3Futm_source%3DFooter%26utm_medium%3DEmail%26utm_campaign%3DEmail%252Bfooter%252Blinks&type=hit_extension&id=>

Jede nicht ausgedruckte E-Mail schont die Umwelt.

<http://www.domino-everywhere.com/click_redirect.php?url=http://www.domino-everywhere.com/vcard/Heiko_Kirsch.vcf&type=hit_vcard&id=>

<http://www.domino-everywhere.com/click_redirect.php?url=http://www.domino-printing.com/Global/De/Home.aspx?utm_source=Footer&utm_medium=Email&utm_campaign=Email%2Bfooter%2Btext%2Blinks&type=hit_website&id=>

<http://www.domino-everywhere.com/click_redirect.php?url=http%3A%2F%2Fwww.youtube.com%2Fuser%2FDominoCodierungVideo&type=hit_social&id=>

<http://www.domino-everywhere.com/click_redirect.php?url=http%3A%2F%2Fen.wikipedia.org%2Fwiki%2FDomino_Printing_Sciences&type=hit_social&id=>

<http://www.domino-everywhere.com/click_redirect.php?url=http%3A%2F%2Fwww.domino-printing.com%2FChannels%2FDeutschland%2FDeu%2FNewsAndEvents%2Fnews%2Fnews.aspx%3FSyndicationType%3D1&type=hit_social&id=>

Website: www.domino-deutschland.de<http://www.domino-printing.com/Global/en/Home.aspx>

Domino Deutschland GmbH, Lorenz-Schott-Straße 3, D-55252 Mainz-Kastel

Geschäftsführer: Erich Jax, Handelsregister: Amtsgericht Wiesbaden HRB 5707

Von: sudhaker.pandey

Gesendet: Freitag, 10. April 2015 10:25

An: Heiko Kirsch

Betreff: Re: - attach files to a work order

ServiceMax Community <http://jiveon.jivesoftware.com/wf/click?upn=SISGjuv5I-2F3Jihhq3YAdCFH8Cwhqwnpa8-2F9qA32PLFAHxRf51kd05Dppi8QtAFOTIy4gMdXnog1njB3JCTwTrg-3D-3D_wga06vkXJXJeAeVx-2FTbbv3uZs17xrQhMMgdg-2B-2B3VVfrI9S979gkOgEp3W22CHcriueC9wMzklwvCKn7aspLPl13rTCWxGyb7h4ze3AM1JMc4LXMZ5nPoCyyTgpEV-2FUsoFwC6IhJW-2FeyMIwA7Y-2BtTwF9mkh4XXmG9TXbPma53oFiRxgs3zQXbIB5xRHnyMjU2PO0TWqsxEO55Y3HpZLoZdmPEqCRmft7KeS7k0Gi1nwZZwF4nag3oWMmoi3fw11kUBkaF-2BuV797UF27sqokYWe8XmBzx6spGesXl1hEjDiuo4E5DfIJbWGmDSw255RNK5AKyjnHDZLtrSwh553csMXw-3D-3D>

attach files to a work order

reply from Sudhaker Pandey<http://jiveon.jivesoftware.com/wf/click?upn=SISGjuv5I-2F3Jihhq3YAdCFH8Cwhqwnpa8-2F9qA32PLFBCOuXI-2BgIusaUNFnXZLhM-2B0T9sLyVP-2B-2BVBTeWZXYcJQNQk7erJWUl2NNNZNSuSIQOb62gB8gBv-2FRHlaG491dIU_wga06vkXJXJeAeVx-2FTbbv3uZs17xrQhMMgdg-2B-2B3VVfrI9S979gkOgEp3W22CHcriueC9wMzklwvCKn7aspLPl13rTCWxGyb7h4ze3AM1JMc4LXMZ5nPoCyyTgpEV-2FUsoFwC6IhJW-2FeyMIwA7Y-2BtTwNHxxf7VmoGyS1Ri6zguREigr8H5i-2FbjVslfq0fdmNlTPc1NtAUqwisvbFzo9rJgMFxcL7cfxcDy226AInV0Hs5FWcz2ocF2HjHzqcg5iNGpsWl7URTx6Wm97oFUq3srlAayzPN8eA-2B8tgL8M5nj0NXMp-2Fsg3vQi8fEtbQFSBlDwvdS1RJ71WZNUQ-2FpLis-2FONw-3D-3D> in Support - View the full discussion<http://jiveon.jivesoftware.com/wf/click?upn=SISGjuv5I-2F3Jihhq3YAdCFH8Cwhqwnpa8-2F9qA32PLFBKx8fdpHJHsqCvqtMZcrzQzKyIrmIXYyAT-2F-2FCcynnltaXR-2FsTndOIzgbkSim6Ww-2F-2BLT1wUVNVtXLcPY4x3VMSt_wga06vkXJXJeAeVx-2FTbbv3uZs17xrQhMMgdg-2B-2B3VVfrI9S979gkOgEp3W22CHcriueC9wMzklwvCKn7aspLPl13rTCWxGyb7h4ze3AM1JMc4LXMZ5nPoCyyTgpEV-2FUsoFwC6IhJW-2FeyMIwA7Y-2BtTwAIv7jnwKMkOtjEZsR71zJj-2Fk4VgqzN9by25-2Fq4WK5mezz1lambb8zBD9vBegbY8F0-2BSD1hTgeh1m1YWqWUSrTw-2Bo1CEyDoIw7DO6FOpg-2FJX6BcJ8BHFTCht8-2FjCjLqF0tTzcuDN1UMIHglCeT89R8Xrhl-2F9YoucF8cW5hwGg1LmjHOJXaRYm9iNjerMe1ji-2Fw-3D-3D>