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Ability to add Warranty and Contract in a single entitlement check

Ability to add Warranty and Contract in a single entitlement check

Ability to add Warranty and Contract in a single entitlement check

It would be nice to entitle a Work Order with Both a Warranty and Contracts.

An example of the ask here would be for a Customer that would have a Warranty with 1 Year Parts coverage and 2 years Labor Coverage. They also have purchased a 3 year Contract covering Parts and Labor. If entitled with both in Year 2, Labor could be covered by Warranty and Parts covered by Contract. Year 1 could be covered by Warranty and Year 3 would be covered by Contract. In the scenario, Warranty take priority over Contract

Product Area?
Warranties & Contracts
What version of ServiceMax are you on?
Summer 16
4 Comments
Pastry Chef
Pastry Chef

And add this ability to the WO lines for the site centric users, i know its an old message, but the lack of being able to to do auto entitlement at this level is really hurting us!

Employee
Employee
Product Team
Product Team

Line level entitlement will allow users to entitle more than one Warranty and/or Contract across Work Order detail lines, which will allow for the leveraging multiple entitlements in a single Work Order.

However, we do not have a plan for extending multiple contract/warranty entitlement functionality to the WO header record level. In complex situations, the Pricing functionality would not know which Entitlement to pull pricebook/discount information from, and could lead to an increase in process error.

In leui of multiple entitlement assignment, we will be introducing an enhancement to the auto-entitlement engine that allows users to configure the engine to check for multiple "valid" contracts/warranties. In the event that two or more applicable warranties/SCON are available for a Work Order, the engine can be configured to not assign either and instead provide an alert for the user, who can then choose the most suitable entitlement for the job.

Community Manager
Community Manager