Ability to add signature on online created service reports

Ability to add signature on online created service reports

Currently when generating a PDF online in the web browser there is no way to immediately add a signature to the pdf generated, it is only possible in the mobile apps. We would like to see this being developed. If for some reason it is not possible to do that because it is in the web browser a good alternative would be that the places where you can put a signature in the document would create an Adobe Reader compatible signature field.

What is the underlying problem do you intend to solve with this idea?
This would allow users to use Adobe Reader to add signatures to the document in a formal and secure way without the use of extra payed programs and accessories.
How is the problem being addressed today, if at all?
Special hardware called signature pad and special software to download and open the pdf edit it, save it and upload it back to the work order.
Product Area?
Reporting & Analytics Work Order Management
What version of ServiceMax are you on?
Summer 16
Roast Chef nick_sauer
Roast Chef

This one is really important for Varian, as majority of field users are online only.  Different regions are trying to implement custom solutions to allow e-sign online...we'd obviously strongly prefer a native solution that we can implement globally, and is the same online/offline.  Is there any update on roadmap for this?

Ramesh KotamareddyRichard Coletta

Roast Chef nick_sauer
Roast Chef
Pastry Chef mmajerus6
Pastry Chef

We get a lot of questions about this missing functionality from our global users. If our engineers have connectivity, they often use their laptop. If the laptop has a touchscreen or a decent track-pad, it would be ideal for the engineer to get customer signature even in the browser without having to use a separate mobile application, like the FSA, which does allow this.

Lisa Mercer

Fry Chef raul_chamorro
Fry Chef

Please have this functionality under consideration as it very important to the business.

ServiceMax is using a custom page (apex/SVMXC__OPDOC_Delivery), so should be easier to add the code to have a pop-up to sign, like in the MFL or FSA.


Joanne ArdisCarlos Mira

Product Team
Product Team
Status changed to: Under Consideration