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Adding Images To The Service report From Attached Related List

Adding Images To The Service report From Attached Related List

Adding Images To The Service report From Attached Related List

Status: Product Team Review Submitted by Grill Chef nirb on ‎02-04-2017 11:00 PM
15 Likes

Hi All,

The technician can attach photos to a work order, but we can't use them in the service report,

I think it is making sense to have the option to add images (that the technician attached) to the service report

This way the customer have all the information on the issue and on the fix

Nir Brandes

What is the underlying problem do you intend to solve with this idea?
The technician can attach photos to a work orderbut we can use them internally only
How is the problem being addressed today, if at all?
NA
Product Area?
Communities Mobile Field Service Management Reporting & Analytics Warranties & Contracts Work Order Management Other
What version of ServiceMax are you on?
Summer 16
Tags (12)
  • Tags:
  • attach
  • attach picture
  • attachment
  • community migration features and tools ideas
  • image
  • manofit
  • mobile
  • photos
  • report
  • service_report
  • sfm
  • uptima
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3 Comments
acooper
Pastry Chef acooper
Pastry Chef
‎02-06-2017 08:48 AM
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‎02-06-2017 08:48 AM

There may be other documents / images attached to the work order already, so would need to come up with some way of configuring which exact attachments should be used. I really like the idea though! Perhaps we could define in the output document to prompt when it loads which images you would like to include, then you can put a tick beside the ones you want, hit next, and the report is generated with the images placed automatically into the document in the space you configured.

This would be really helpful for billing purposes where you need to prove the reason you are charging for the work, such as when the customer has vandalised the machine.

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yan
Employee yan
Employee
‎07-30-2018 07:24 AM
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‎07-30-2018 07:24 AM

I know that planned for 18.3 there is planned to be support for Salesforce Files.  These can have meta data associated to them.  Hopefully you'll be able to create a field on the files object 'include in service report' then combined with this idea add the images to the service report.

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mike
Retired mike
Retired
‎08-16-2018 08:56 AM
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‎08-16-2018 08:56 AM

Support for Salesforce files on the web is targeted for 18.3, while mobile support is planned for 19.1.

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