Adding Images To The Service report From Attached Related List

[nirb]

Hi All,

The technician can attach photos to a work order, but we can't use them in the service report,

I think it is making sense to have the option to add images (that the technician attached) to the service report

This way the customer have all the information on the issue and on the fix

Nir Brandes

[acooper]

There may be other documents / images attached to the work order already, so would need to come up with some way of configuring which exact attachments should be used. I really like the idea though! Perhaps we could define in the output document to prompt when it loads which images you would like to include, then you can put a tick beside the ones you want, hit next, and the report is generated with the images placed automatically into the document in the space you configured.

This would be really helpful for billing purposes where you need to prove the reason you are charging for the work, such as when the customer has vandalised the machine.

[yan]

I know that planned for 18.3 there is planned to be support for Salesforce Files.  These can have meta data associated to them.  Hopefully you'll be able to create a field on the files object 'include in service report' then combined with this idea add the images to the service report.

[mike]

Support for Salesforce files on the web is targeted for 18.3, while mobile support is planned for 19.1.