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All areas of ServiceMax to present picklists when configuring rules and criteria

All areas of ServiceMax to present picklists when configuring rules and criteria

All areas of ServiceMax to present picklists when configuring rules and criteria

In ServiceMax Setup, there are a number of areas where this does not happen. You select a field that is a picklist field to use as entry criteria and the field for the value, instead of a list of the picklist value is a free text field. This means that configuring takes longer and allows a value to be added that isn't actually a picklist value.

e.g When creating an auto entitlement rule adding criteria to it and selecting a picklist field like 'order status' the value field is free text and is not showing me the picklist values.

Other examples are 'Event Subject Rules' and 'Event Hover Rules'.

I also assume this would not work if the main picklist value is English and the config is done in a different language using translations of the picklist values.

Product Area?
Mobile Field Service Management Returns Management & Depot Repair
What version of ServiceMax are you on?
Summer 16
4 Comments
Sushi Chef
Sushi Chef

This is also an issue with the SFW Wizard when you're adding criteria.

Fry Chef
Fry Chef

Hi Members,

Not having the picklist value is a problem that must be addressed by SMAX, if not customers have to create validation rules, checks, or Workflows which can also impact the system's performance.

Another big issue is how to address the multi-language picklists.

Please (smax support) advice on those topics before customers build complex solutions(old gaz industrty).

Best regards,

Bass

Product Team
Product Team

We have started addressing this issue in the new designer. Incrementally it will be extended to other configuration screens

CC Anita D'Souza

Line Chef
Line Chef

We need this pickList implementation at Download criteria and Advance download criteria also which will play key role in the download of records (sync performance)  in the mobile Apps.