Check Entitlement - Lightning

[smusku]

Today, Check Entitlement is build on VFP. We have moved lightning but we Check Entitlement is not available as Lightning Component with enhanced user experience and aligned with lightning theme and performance. @Anita_Dsouza 

[lacy_cotton]

Thank you for the idea, I have pulled it into the enhancement consideration list for entitlement functionality. 

[smusku]

@lacy_cotton  Thanks for considering the Idea. Do you have any roadmap for this feature delivery? This feature is critical for our CCC lightning transformation with Console complaint. Can share tentative release or date deliver this feature in lightning? @kishan_kumar 

[lacy_cotton]

Hi @smusku ,

We haven't yet determined where this enhancement might fall in the roadmap for entitlement enhancements. I understand that updating the user experience is a critical part of your lightning transformation, and it is certainly something we wish to make part of the seamless experience as well.

Can you confirm that even though the UI is still utilizing VF, you can successfully entitle at this time? Or has moving to Lightning broken the users' ability to run entitlement? 

Many thanks, 

Lacy Cotton-Hodgson

[smusku]

@lacy_cotton It looks like this and is not aligned with Lightning user experience. This is not user friendly in Console page.

[TrevAlexSVMX]

@smusku @lacy_cotton 

Actually to get away from the Visual Force Page You can leverage the following setting.

Set this to True

Global Setting

Module: 

Work Order Verification VF:

SET0025 : 

SET025

Enable New Interactive Entitlement page

When this group setting set to True, the new, enhanced, HTML-5 based page is used for interactive entitlement. When set to False, the old Visualforce page is used.

[TrevAlexSVMX]

Its mentioned in the release notes here:

Spring16

http://releases.servicemax.com.s3-website-us-east-1.amazonaws.com/Spring16/relnotes.pdf

Page 12.

[smusku]

@TrevAlexSVMX  I still see the same page at Entitlememt check. We are using Pre-configured Custom Actions(/apex/SVMXC__EVER_CaseEntitlement) to launch and we see same page which is posted in above comments. 

Do we need to create new Custom Actions? Can you share the screenshot of HTML-5 page expected?

[TrevAlexSVMX]

@smusku 

I am using standard SFM Action OTH017

Like so:

The screen looks like the following after applying the setting SET025 - Enable New Interactive Entitlement page. 

HTML5 UI

This HTML page is cleaner UI than the previous VF Page, but still does need bringing inline with the rest of the Lightning Theme UI for ServiceMax @lacy_cotton 

[smusku]

@TrevAlexSVMX  Its working now. I had enabled Org level SET025 enabled that didn't work. I enabled Group level SET025 and I can see HTML page now. However, this is not lightning theme and orange banner is not aligned with our apllication theme. Awaiting further update on ligthning components for the same feature.

[lacy_cotton]

The enhancement to align the Interactive entitlement screen with the Lightning Experience is slated for delivery in 19.3 Release