Check Entitlement - Lightning

Today, Check Entitlement is build on VFP. We have moved lightning but we Check Entitlement is not available as Lightning Component with enhanced user experience and aligned with lightning theme and performance. @Anita_Dsouza 

What is the underlying problem do you intend to solve with this idea?
Check Entitlement
How is the problem being addressed today, if at all?
Using VFP
Product Area?
Other
What version of ServiceMax are you on?
19.1
Tags (1)
10 Comments
Product Team
Product Team
Status changed to: Under Consideration

Thank you for the idea, I have pulled it into the enhancement consideration list for entitlement functionality. 

Pastry Chef
Pastry Chef

@lacy_cotton  Thanks for considering the Idea. Do you have any roadmap for this feature delivery? This feature is critical for our CCC lightning transformation with Console complaint. Can share tentative release or date deliver this feature in lightning? @kishan_kumar 

Product Team
Product Team

Hi @smusku ,

We haven't yet determined where this enhancement might fall in the roadmap for entitlement enhancements. I understand that updating the user experience is a critical part of your lightning transformation, and it is certainly something we wish to make part of the seamless experience as well.

Can you confirm that even though the UI is still utilizing VF, you can successfully entitle at this time? Or has moving to Lightning broken the users' ability to run entitlement? 

 

Many thanks, 

Lacy Cotton-Hodgson

Pastry Chef
Pastry Chef

checkEntitlementScreenshot.PNG

@lacy_cotton It looks like this and is not aligned with Lightning user experience. This is not user friendly in Console page.

Product Team
Product Team

@smusku @lacy_cotton 

Actually to get away from the Visual Force Page You can leverage the following setting.

Set this to True

Global Setting

Module: 

Work Order Verification VF:

SET0025 : 

SET025 Enable New Interactive Entitlement page When this group setting set to True, the new, enhanced, HTML-5 based page is used for interactive entitlement. When set to False, the old Visualforce page is used.
Product Team
Product Team

Its mentioned in the release notes here:

Spring16

http://releases.servicemax.com.s3-website-us-east-1.amazonaws.com/Spring16/relnotes.pdf

 

Page 12.

 

Pastry Chef
Pastry Chef

@TrevAlexSVMX  I still see the same page at Entitlememt check. We are using Pre-configured Custom Actions(/apex/SVMXC__EVER_CaseEntitlement) to launch and we see same page which is posted in above comments. 

Do we need to create new Custom Actions? Can you share the screenshot of HTML-5 page expected?

Product Team
Product Team

@smusku 

I am using standard SFM Action OTH017

Like so:

CA-Ent.png

 

The screen looks like the following after applying the setting SET025 - Enable New Interactive Entitlement page. 

HTML5Entitlement.pngHTML5 UI

This HTML page is cleaner UI than the previous VF Page, but still does need bringing inline with the rest of the Lightning Theme UI for ServiceMax @lacy_cotton 

 
Pastry Chef
Pastry Chef

@TrevAlexSVMX  Its working now. I had enabled Org level SET025 enabled that didn't work. I enabled Group level SET025 and I can see HTML page now. However, this is not lightning theme and orange banner is not aligned with our apllication theme. Awaiting further update on ligthning components for the same feature.

Product Team
Product Team
Status changed to: On The Roadmap

The enhancement to align the Interactive entitlement screen with the Lightning Experience is slated for delivery in 19.3 Release