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Checklist: Assessment/valuation of answers on output-document

Checklist: Assessment/valuation of answers on output-document

Checklist: Assessment/valuation of answers on output-document

Dear all,


When generating Checklist output-documents, ServiceMax currently only supports displaying a line with two columns: Question text and recorded result. For building our checklists in the system we would need a third column called "Assessment" or "Valuation" or "OK", which states if the recorded result represents a successful or unsuccessful check.

Example from one of our checklists:

Checklists.png

The column "OK" either displays a checked-checkbox (if evaluation was successful) or an unchecked one. One could maintain an expression for the question which determines depending on the recorded result, if "OK" is true or false.

Best regards,

Jan Staufenberg

What is the underlying problem do you intend to solve with this idea?
Being able to implement all of our checklists directly into ServiceMax to avoid media disruptions and improve reporting.
How is the problem being addressed today, if at all?
Technicians are recording the checklists outside of ServiceMax.
Product Area?
Mobile Field Service Management Work Order Management
What version of ServiceMax are you on?
Winter 17
2 Comments
Product Team
Product Team

Hey Jan: This is not something we're currently planning to do as it would be a disruption to the checklist architecture. 

As a work-around, could you re-word the questions so that a successful answer is always "yes?" This would make it easy to scan the report and identify items that were unsuccessful. 

Product Team
Product Team
Status changed to: Not Planned