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Contract capability to have multiple service plans on a given contract.

Contract capability to have multiple service plans on a given contract.

Contract capability to have multiple service plans on a given contract.

This would provide flexibility to customers who have a large customer/installed base, with various service offerings by product (e.g. some products may only be supported through onsite repair, and others only by advanced replacements). Currently, this requires a separate contract for each of the different service plans resulting in additional administration.

Product Area?
Warranties & Contracts
What version of ServiceMax are you on?
Summer 16
5 Comments

Agree that this would provide the flexibility our more complex clients require.  For now, you can always add the additional components of a specific service offering to a Service Contract.  Not optimum, but can be done.  We will be looking at the setup, administration, and ongoing maintenance of Service Contracts as part of chris.wada‌ area of expertise; i.e., deployment, administration tools.

Employee
Employee

Awesome - so excited about where our product is heading with Service Contracts!

Employee
Employee

Deanna,

Here's a chatter post on this topic with a link to a google doc (accessible to @servicemax.com users)

@Deanna Savon
This thread has some nice info on adding multiple service plans to the sameservice contract using Multi-Source SFM's. We successfully implemented this scheme at Enphase. However, I don't know that we had the same line level requirements (50 products covered onsite, 10 products covered under separate contract).

Here's a google doc containing an email from the Eng Team with a few more details:
https://docs.google.com/a/servicemax.com/document/d/1wrhTburzBBIvinjUwPBdsQxqJMYKU5q9_JwGotyrdFc/edi...

Good Luck,
-Dan

Monday, September 29, 2014 5:34 PM

Retired
Retired

Adding Colby Lavin‌ to this thread. (Service Contracts)

Product Team
Product Team

Deanna Savon​ - did you ever explore the workaround provided by Dan Bennet in 2014? Is this still an enhancement that you think would add value to customers who have complex requirements for their SCONs?