Download record(s) on demand

[rvanwaveren]

E.g. in a Work Order the Equipment Number field has an arrow (to navigate to that record). When this has not yet been downloaded (99% of the cases), you get an error "Record doesn't exist in Local DB". Instead of the error, please provide a popup that gives the user the option to download the record involved (or return to the WO). This applies to all fields with the > arrow, so also for Account, Case etc.

Winter '17 iPhone app

[acooper]

Great idea Rob, this would also prevent the need to always sync this data via advanced download criteria which would also help performance, as we could rely on the user to only download on demand whenever its required.

[joseph_june]

"Offline first" or "Online first" is a topic we've been discussing a lot lately at ServiceMax. I think what we might consider doing is if user tries to access a record and it is not in the local database, we will try to retrieve that information online. If there is no connectivity, we will display an error message saying that record is not available.