Download record(s) on demand

E.g. in a Work Order the Equipment Number field has an arrow (to navigate to that record). When this has not yet been downloaded (99% of the cases), you get an error "Record doesn't exist in Local DB". Instead of the error, please provide a popup that gives the user the option to download the record involved (or return to the WO). This applies to all fields with the > arrow, so also for Account, Case etc.

Winter '17 iPhone app

What is the underlying problem do you intend to solve with this idea?
inefficiency
How is the problem being addressed today, if at all?
go back, copy the equipment number, account number etc., go to a fsm view for the applicable object, paste the search item there and search, then download
Product Area?
Work Order Management
What version of ServiceMax are you on?
Winter 17
2 Comments
Pastry Chef
Pastry Chef

Great idea Rob, this would also prevent the need to always sync this data via advanced download criteria which would also help performance, as we could rely on the user to only download on demand whenever its required.

Product Team
Product Team

"Offline first" or "Online first" is a topic we've been discussing a lot lately at ServiceMax. I think what we might consider doing is if user tries to access a record and it is not in the local database, we will try to retrieve that information online. If there is no connectivity, we will display an error message saying that record is not available.