Organizations may determine that there are functional or safety issues related to their install base. As a result, there is a need to document service-related updates, warnings, or other information to ensure that customers and service operations staff are aware of the identified issues and understand the appropriate actions - adjust, repair, replace, etc.
What is the underlying problem do you intend to solve with this idea?
Lack of visibility in the product to service issues as they relate to the install base
How is the problem being addressed today, if at all?
Custom Service Bulletin object to identify issues and track them against the affected installed products
Communities Installed Base Management Mobile Field Service Management Work Order Management