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Enable keyboard shortcuts to allow quick actions while in SFM transaction screens

Enable keyboard shortcuts to allow quick actions while in SFM transaction screens

Enable keyboard shortcuts to allow quick actions while in SFM transaction screens

While it is possible in page layouts to use salesforce provided keyboard shortcuts, like CTRL - S to save a page (saving time from user to navigate to top or bottom of the page layout to find the save button) , this is not possible after a user clicks on an interactive SFM and having provided entry in SFM transaction screen.

Only option to save is to use the mouse to move to the top left corner and click on save or quick save icons.

It would greatly enhance the workflow to enable shortcuts like moving to another text area box, or to save, or to quic save, or to add a new line, all by using keyboard shortcuts on the browser.

What is the underlying problem do you intend to solve with this idea?
remote service workflow improvement
How is the problem being addressed today, if at all?
user have to use the mouse the scroll to find the save button
Product Area?
Remote Service Delivery
What version of ServiceMax are you on?
19.1
2 Comments
Product Team
Product Team

Thanks for the suggestion. It sounds like you're still using Salesforce classic. The ServiceMax Lightning experience anchors the save and cancel buttons at the top of the page, so that they're always available without scrolling. 

Grill Chef
Grill Chef

Yes that is correct, we are currently using Salesforce Classic.

The next planed is to enable Lightning on SFMs only, while Salesforce Ligning transition will take longer to be planned and executed.

 

Is what you described above, possible also when Lightning on SFMs is enabled?