Enable possibility for within SFM transaction to capture inline images and rich text attrbutes

Enable possibility for within SFM transaction to capture inline images and rich text attrbutes

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While SFMs are used to collect data entry from users, only plain text can be entered by users.

 

Same way salesforce supports capturing of rich text, it would be useful to allow at least captyring of bold font formatted text as well as inline attachments between text:

rich text.jpg

 

What is the underlying problem do you intend to solve with this idea?
The possibility for an technician to clearly explain a the problem while escalating a case to another technician, including rich text and pictures
How is the problem being addressed today, if at all?
Users can only capture plan text in fields
Product Area?
Remote and Field Service Delivery
What version of ServiceMax are you on?
19.1
1 Comment
Product Team
Product Team
Status changed to: Not Planned

Hi Athanasios: This is not something we are planning at this time. We do support attachments, which can deliver part of what you ask.