While SFMs are used to collect data entry from users, only plain text can be entered by users.
Same way salesforce supports capturing of rich text, it would be useful to allow at least captyring of bold font formatted text as well as inline attachments between text:
Hi Athanasios: This is not something we are planning at this time. We do support attachments, which can deliver part of what you ask.
Thanks for the response, but attachments is not meeting the business need here.
We are using new technology, so engineers, should be allowd to document an action plan, without just using text.
Asking to use MS Word to have this funtionality, and attach the file in ServiceMax, is not a lean way to achieve this business need.
I understand your frustration. Notes and descriptions in ServiceMax objects are defined as non-formatted Long Text fields in Salesforce. According to the engineers I spoke to, these fields cannot be redefined to the newer Text Area (Rich) field type. So we'd need to add new text fields to our object definition. Next, we'd have to migrate all the existing data from the old fields to the new. And then we'd need to make sure all our apps and views supported rich text creation AND point them at the new fields. And we'd have to release this all at once and work with customers to ensure they understood the process to implement.
Not a small task!
As a UX designer, I agree with you that Rich Text is something that makes communication more effective and I'd love to see us move in that direction.
I will continue to bring this to the attention of product management and engineering in the future.
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