Having users in different time zones have been making our time entries associated to the wrong day of the week. The timesheet manager process that is provided by ServiceMax executes based on the running user's time zone and we have technicians globally. Our team in New Zealand is a day ahead of us and we are using their time zone which populates our US time entries a day ahead.
What is the underlying problem do you intend to solve with this idea?
Having the proper data captured in reports. Having accurate billable time sheets for our employees.
How is the problem being addressed today, if at all?
We are manually updating the running user's timezone to the appropriate option 3 times a day when the autofill part of the timesheet process fires.
Communities Mobile Field Service Management Reporting & Analytics Scheduling & Dispatch Work Order Management