Accurate reporting is important to service organizations. If technicians are allowed to create overlapping labor lines this results in inaccurate labor cost and utilization reporting. There should be some method/functionality to prevent technicians from saving labor lines that overlap with another labor line in the work order. Even better is to prevent a technician from entering an labor line that overlaps another labor line for the same day/different work order.
Duplicate lines are another issue and primarily impact part debrief lines. Due to the way ServiceMax manages car stock, it is possible for a technician to enter two part consumption lines for the same part. If the QOH in the users car stock is 1, the lines would be saved. The application should prevent this type of entry.
What is the underlying problem do you intend to solve with this idea?
Inaccurate reporting and inventory errors
Communities Mobile Field Service Management Parts Management Reporting & Analytics