Timesheet Creation/Timesheet Auto-fill batch LOGS - incomplete and not useful to find issues reason

[cidalia_ruas]

Is there a possibility to have more details in the logs generated by Timesheet creation engine or Timesheet Autofill Engine. We are facing issues and it will be really helpful to have the reason of the failed status.

if there is no possibility currently I would porpose to review the way the logs of Timesheet engine (creation & auto-fill) are presented to have all details useful to fix issues as Timesheet ID, Salesforce User ID, Work detail ID if auto-fill, status and reason of failure or reason of non selection/management of the record.

See example 1 : Records with status failed

Subject: Timesheet Auto-fill Scheduled status on: 07/07/2019

NOTE: THIS IS A SYSTEM GENERATED EMAIL. PLEASE DO NOT REPLY TO THIS MESSAGE.
Scheduled Timesheet auto-fill has completed with the following results.
Scheduled Timesheet Configuration Name: PN-0000006861
Process ID: Timeshee1502720351920
   Records to Process: 577
   Success: 127
   Failed: 450
Scheduler Start Time: 07/07/2019 08:00:19 Greenwich Mean Time (GMT)
Scheduler Finish Time: 07/07/2019 08:08:28 Greenwich Mean Time (GMT)
Elapsed Time in minutes: 8.15
Scheduler Start Time

See example 1 : Records not selected 

Subject: Timesheet Auto-fill Scheduled status on: 07/11/2019

NOTE: THIS IS A SYSTEM GENERATED EMAIL. PLEASE DO NOT REPLY TO THIS MESSAGE.

Scheduled Timesheet auto-fill has completed with the following results.

Scheduled Timesheet Configuration Name: PN-0000006861 Process ID: Timeshee1502720351920

                Records to Process: 580

                Success: 550

                Failed: 0

Scheduler Start Time: 07/11/2019 08:00:14 Greenwich Mean Time (GMT) Scheduler Finish Time: 07/11/2019 08:06:39 Greenwich Mean Time (GMT) Elapsed Time in minutes: 6.42

Scheduler Start Time

[lacycotton]

Hi @cidalia_ruas , 

We actually delivered an enhancement to the Timesheet Process logs as part of the 19.2 release, which went live on 8/2/2019. In the release, we both optimized the timesheet batch processing code for increased volumes and potential error handling, and improved the timesheet process logging functionality to ensure valuable information is provided to the user. For logging, the following now occurs:

• Upon completion of the batch run, enhanced logging will compile the failures/errors encountered while a timesheet process was running and send this information as an email to the configured recipient user.
• Process log emails will include details of the failure encountered, both in the body of the email and more extensively in an attached log file. An Example of the attached log can be seen below: 

If possible, I recommend an upgrade to the 19.2 release.  We can then review any persisting gaps in the information being captured by timesheet logging and what your business requires. I hope you find this helpful! 

Regards,

Lacy Cotton-Hodgson