Timesheet Creation/Timesheet Auto-fill batch LOGS - incomplete and not useful to find issues reason

Timesheet Creation/Timesheet Auto-fill batch LOGS - incomplete and not useful to find issues reason

0 Likes

Is there a possibility to have more details in the logs generated by Timesheet creation engine or Timesheet Autofill Engine. We are facing issues and it will be really helpful to have the reason of the failed status.

if there is no possibility currently I would porpose to review the way the logs of Timesheet engine (creation & auto-fill) are presented to have all details useful to fix issues as Timesheet ID, Salesforce User ID, Work detail ID if auto-fill, status and reason of failure or reason of non selection/management of the record.

See example 1 : Records with status failed

Subject: Timesheet Auto-fill Scheduled status on: 07/07/2019

NOTE: THIS IS A SYSTEM GENERATED EMAIL. PLEASE DO NOT REPLY TO THIS MESSAGE.
Scheduled Timesheet auto-fill has completed with the following results.
Scheduled Timesheet Configuration Name: PN-0000006861
Process ID: Timeshee1502720351920
   Records to Process: 577
   Success: 127
   Failed: 450
Scheduler Start Time: 07/07/2019 08:00:19 Greenwich Mean Time (GMT)
Scheduler Finish Time: 07/07/2019 08:08:28 Greenwich Mean Time (GMT)
Elapsed Time in minutes: 8.15
Scheduler Start Time

See example 1 : Records not selected 

Subject: Timesheet Auto-fill Scheduled status on: 07/11/2019

NOTE: THIS IS A SYSTEM GENERATED EMAIL. PLEASE DO NOT REPLY TO THIS MESSAGE.

Scheduled Timesheet auto-fill has completed with the following results.

Scheduled Timesheet Configuration Name: PN-0000006861 Process ID: Timeshee1502720351920

                Records to Process: 580

                Success: 550

                Failed: 0

Scheduler Start Time: 07/11/2019 08:00:14 Greenwich Mean Time (GMT) Scheduler Finish Time: 07/11/2019 08:06:39 Greenwich Mean Time (GMT) Elapsed Time in minutes: 6.42

Scheduler Start Time

What is the underlying problem do you intend to solve with this idea?
Timesheet creation/ Timesheet auto-fill issues identification
How is the problem being addressed today, if at all?
manual review of almost 600 Field Engineers records / users and manual review of all eligible work details for Auto-fill (variable volume on a daily base)
Product Area?
Timesheet Engine
What version of ServiceMax are you on?
18.2