Transfer serial number to Consume Service Order

Transfer serial number to Consume Service Order

We are looking for the ability to list only the serial numbers that the technician consumes to be listed on the Register Parts Consumption (Inventory Process) page.

Currently that page will list ALL the serials numbers, and the back office has to communicate with the technician to find our which serial numbers were actually consumed.

What is the underlying problem do you intend to solve with this idea?
Miscommunication between technician and back office in utilizing the correct serialized part.
How is the problem being addressed today, if at all?
Manually by talking.
Product Area?
Communities Parts Management
What version of ServiceMax are you on?
Summer 16
2 Comments
Product Team
Product Team

Hi Hasnain - Could you please provide some details on how technicians are capturing the serial number on the Work Order? Do they use the barcode scanner on the mobile device?

Grill Chef
Grill Chef

Hi Anita,

No, a bar code scanner is not used on the mobile device. They search for the serial numbers that have been loaded into the system for them.