Use of Virtual Reality headsets - longer term thinking

Use of Virtual Reality headsets - longer term thinking


In Japan there will be a huge shift towards the use of robots for maintenance & repair work that is in dangerous environments.

For the next ~15 years these robots are unlikely to be advanced enough to operate independently of an intelligent human guide for most jobs, especially break/fix jobs (as opposed to PM)

The best currently-available bridging mechanism is probably VR headsets, which can synthesize feedback from sensors on the robot to create a facsimile of the actual repair & maintenance environment into a VR headset worn by a human "pilot". Currently these headsets are mostly used in entertainment.

Looking into the longer term future of ServiceMax as a leader in field service, it would be interesting to consider what we can add to the recipe of robot + pilot + VR headset. Proactive instructional guides on a heads-up display in the VR headset would be an obvious start, as is real time data collection on what is being done by the robot (automatic WO debrief, zero admin time).

Product Area?
Installed Base Management IoT Mobile Field Service Management Work Order Management
What version of ServiceMax are you on?
Summer 16
1 Comment
Product Team
Product Team
Status changed to: Not Planned

We have no specific plans for VR integration at this time, but we will add AI and VR features as warranted and functional in future releases.