auto select entitlement using score

auto select entitlement using score

When a product has more than one service plan the environment should be able to score the service plans attached to the product and select the aprpriate one according to rules set up

How is the problem being addressed today, if at all?
Work around in place to change entitlement by the user. When the users sees the customer does not have call out they can look at the other entitlements and select the appropriate one for the work order
Product Area?
Communities
What version of ServiceMax are you on?
Summer 16
1 Comment
Product Team
Product Team
Status changed to: Duplicate

This enhancement request appears to be a duplicate isse to the one identified in Idea  "Auto-Entitlement - Contract Ranking." Please check there for updates from Product. 

Although we have not determined a way to offer rankings/scoring for SCON and warranties, we will be addressing this use case through a similar enhancement slated for 19.2 Release.

New functionality for Auto-Entitlement behavior will include the ability to configure the entitlement engine to check for multiple contracts/warranties when running entitlement for a WO. If multiple contracts are found, the entitlement engine will not pick one as it has in the past, but will instead provide an alert on the work order to indicate that multiple entitlements are valid. The user can then run manual entitlement and select the most appropriate contract/warranty to associate to the WO.