Support your complex equipment, track your installed base in the field to deliver effective service, implement proactive service plans, and move to outcome-as-a-service offerings. Access service history of as-maintained equipment and hierarchy of its subcomponents, link your assets to cases, work orders, maintenance plans, warranties and service contracts so technicians can review asset’s service history for the duration of the asset life cycle.
Manage spare parts effectively, maintain optimal inventory levels, gain full visibility into parts and their locations, track parts consumption against work orders, warranties and service contracts so you can bill customers correctly and get insights into parts-related costs. Empower Technicians to order parts and automate the ordering process with the auto-replenishment feature.
To start on their preventive service journey, customers first need to understand their equipment and collect service data. Make asset data, technical attributes and service history available to service teams to understand the type and frequency of service necessary for the equipment before it breaks down. Create time-based and condition-based maintenance plans that deliver the right amount of service. Plan for recurring work and parts, increase revenue, and deliver higher uptime and satisfaction to their customers.
Called Service Flow Manager in ServiceMax Core and Service Process Manager in Asset 360. This wizard and feature set provides a powerful, future proof way to either deliver new or tailor existing business workflows, when you want them, on the device you choose.
ServiceMax Zinc connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing organizations to reduce mean time to repair, boost customer satisfaction and improve employee engagement.