Just have a question in relation to a current process we use on Current Dispatch and how/if it is possible with Service Board
Current Dispatch - Select Work Order from list - then select Show Record. Window pops open with work order. From here we can then click on Installed product or Location and it will take us to the detailed information of the record.
Service Board - Select work order - Edit Work order. It displays the installed product or Location but no ability to click on the object to take you to that record.
Also in Current Use when we are in Show Record we have the ability if required to edit the field Installed Product to change to a different installed product record for that work order - will this be a possibility
I can send short video example of the current use if you require.
Just another quick observation - on the Service Board when selecting the date it is holding the US date version not changing to AUS format
Julie White - Sorry for the late reply (just catching up after being out of office).
Re: ability to open up record. That is a story we have on our backlog and hoping to complete it in 19.1 by providing a link in Edit Job modal. Any updates you make to the record (source of truth) will be reflected in Service Board (e.g. installed product).
Re: data format. You should be able to change this based on your individual user preferences
Let me know if that answers your question.