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Ability to open SFM Output document from dispatch console

Ability to open SFM Output document from dispatch console

Ability to open SFM Output document from dispatch console

Opened work order from Dispatch Console and opened output document from Work order. Output document displayed empty page

1) Open dispatch Console

2) Click on any event and open the work order form the event hover popup

3) Click on Work Information sheet(output document) from WO

Expected outcome: display the content

What is the underlying problem do you intend to solve with this idea?
ease of use and streamlined process
How is the problem being addressed today, if at all?
N/A
Product Area?
Scheduling & Dispatch Other
What version of ServiceMax are you on?
Summer 15
2 Comments
Product Team
Product Team

Resolution for this issue is on the roadmap and will be part of the 19.1 release of Service Board.

SB will allow users to access the Work Order record from the event/appointment dialogue box. This will be the normal SVMX work order screen, which supports opening attachments in the related list, like finalized output docs. 

Customer Success Team
Customer Success Team

@lacy_cotton Can you please confirm the delivery of this in the 19.1 release of Service Board?  Thanks!