Background SFM in Mobile

1.Select a Work order

2.Click on "Leave Base" ("Actions" in iPhone)

In Browser I am able to configure so that the action directly updates "Leave Base" field with the current date/time. But in iPhone and MFL it displays another screen and user has to again click on "save" button.

Enabling background SFM feature in mobile will vastly improve FE productivity and experience by reducing additional clicks that have no value add.

Product Area?
IoT Mobile Field Service Management
What version of ServiceMax are you on?
Summer 16
6 Comments
Sushi Chef
Sushi Chef

Totally agree - there is no value in this save screen and frustrating to the user... usability should be the number one priority of a mobile solution

Fry Chef
Fry Chef

I was hoping FSA will have this functionality but it doesn't.  This, as well as the Handover option, can be extremely beneficial in the mobile application. 

Grill Chef
Grill Chef

I was surprised to find FSA didn't have this functionality. Glad to see there's already an Idea to implement this much needed mobile feature.

Product Team
Product Team

This functionality is on the roadmap for ServiceMax mobile for 19.1.

Product Team
Product Team

This is on the roadmap for FSA Tablet apps for 19.2.

Product Team
Product Team
Status changed to: Delivered

Delivered in FSA in 19.2 / v3.6.0

Delivered in ServiceMax Go app in v1.0