Currently, formula field images do not display correctly in SFM Views when used in the FSA or GO apps. Only the alternate names or hyperlinks are rendered. There are certain images displayed on work orders(browser) to show different tier levels of a customer and what they're entitled to. If a symbol or image is widely used throughout the company from marketing to sales, it'd be great to have our technicians see this so they know to have certain conversations once on site.
What is the underlying problem do you intend to solve with this idea?
Certain customers are entitled to annual services that sometimes fall through the cracks. We wanted to display these symbols to the FSR since they are the ones with the most contact with a customer.
How is the problem being addressed today, if at all?
We will start using SFM validation rule popups to alert the tech about their services before starting the work order.