In a regulated medical device environment we often need to be able to report on the CSR signatures - although it is possible to make them mandatory, in certain circumstances they cannot be completed so we have opted with not enforcing this. We do however have the need to ensure our overall records meet necessary quality requirements and also on occasion for financial settlement. In order to do that we need to understand when CSR's have been finalised with or without signatures in an easily reportable manner.
If we could track and report on the CSR signature fields we could ensure quality records are maintained and understand when employees and customers have signed the receipt.
What is the underlying problem do you intend to solve with this idea?
Quality and financial requirements to ensure certain CSR's have been signed
Communities Mobile Field Service Management Reporting & Analytics