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SFM Use Issue - Default Start Time of Line 2 = End time of Line 1

SFM Use Issue - Default Start Time of Line 2 = End time of Line 1

SFM Use Issue - Default Start Time of Line 2 = End time of Line 1

Request:  Default Start Time of Line 2 = End time of Line 1

Add setting that when new line added to tab, the Start Date and Time = End Date and Time of preceding line.  Currently the mappings for Start Date and Time are NOW(), YESTERDAY() and TODAY().  This means if I’m doing work today for 3 days ago, each line and entry I have to set back exactly the same as I did on the preceding line. 

What is the underlying problem do you intend to solve with this idea?
while entering bulk lines to save the user time
How is the problem being addressed today, if at all?
Manually user has to select date and time each line
Product Area?
Communities Work Order Management
What version of ServiceMax are you on?
Winter 17
Sushi Chef
Sushi Chef

We are in Summer 16 SP and ServiceMax Mobile for Laptop  Client Version : 16.60.022

Product Team
Product Team

Hi Ramesh -In 19.1 release the support for 'Clone' option on SFM Lines both on grid & extended edit is made available. Note: This feature is available in SFM Lightning Delivery on web only

Regarding the ability to map End date of previous line as Start Date of next line, this can be achieved via the below workaround:

Configure a Source To Target All type SFM transaction to create a new child record from an existing child record, and configure this transaction as the Linked SFM process in your Standalone Edit type transaction. In SFM Delivery, invoking this linked process will provide clone and edit functionality, with navigation back to original transaction after creating each cloned record.

And it will look something like this:

Screen Shot 2019-02-08 at 10.12.22 AM.png

Screen Shot 2019-02-08 at 10.16.26 AM.png

Product Team
Product Team


FSA 3.6.0 supports APIs that can be used in JS custom snippets with custom logic.  The exact use-case mentioned in this idea is addressed in FSA and a sample snippet is also made available that can be used almost as is. Moreover snippets have full offline capability!

Sample here :!servicemax-19-2-consolidated-help/scenario-3-to-set-update-th...

Blog here :

Leaving this idea open as the web and other mobile apps have to catch up!! @Anita_Dsouza @shivaranjini_g @pmhodgson