SFM used in Console View launching in new window

SFM used in Console View launching in new window

Users create WO from Case via Console View using SFM. After SAVE, the WO is opened in New Tab instead it should open as Sub tab.

What is the underlying problem do you intend to solve with this idea?
The purpose of Console View enable CCC agents to be more productive with tabbed browsing. Launching WO after created from SFM in new window disolves the purpose of Console View.
How is the problem being addressed today, if at all?
We tried to Custom Action to launch SFM in Same Window but it does not work
Product Area?
What version of ServiceMax are you on?
Winter 17
Product Team
Product Team
Status changed to: Product Team Review


In Salesforce only related items are opened as Sub tab.

Current behavior: In console view, SFM delivery always opens in new tab and if the source and target are same then redirects to primary tab on save. If the target record is different then it shows in another tab in classic view & opens in respective navigation tab in lightning.

 Are you looking at having experience similar to SFDC where related records are shown in sub tab when created from primary record ?

We are evaluating this.



Pastry Chef
Pastry Chef

@shivaranjini_g yes, we are looking for same behavior as SFDC to show records in subtab instead of New browser tab.