Today, we currently have literals for: User Trunk, Owner, Today, Tomorrow, Current Record etc.
But it is missing a literal to fetch the technician (service group member) assigned to the current salesforce user. We need a literal such as: SVMX.UserTechnician
As we use self dispatch, this would be extremely helpful as we could build an SFM to simply assign a work order to myself, by creating a map and using this new literal SVMX.UserTechnician. Currently, the tech has to search through a list and choose his/her name every time they want to assign a work order to themselves which is a lot of unnecessary clicks where
It would also be very useful in SFM Formulas and SFM Validation Rules too.
What is the underlying problem do you intend to solve with this idea?
How is the problem being addressed today, if at all?
Mobile Field Service Management Work Order Management