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The ability to go from one SFM to another, without the wizard buttons

The ability to go from one SFM to another, without the wizard buttons

The ability to go from one SFM to another, without the wizard buttons


We would like to be able to go from one SFM to another without having the 2 buttons in the wizard bar.

For instance to create a WO from a Case, first we want a case edit SFM so the user can enter the reason why they are creating the WO from the case, and then we need the create WO record SFM to actually create the WO.

Using handover, we need 2 buttons for this, one for the case update and the other to create the WO, now we can control availability of the buttons in the sequence to stop the users by passing the case update element, but a neater solution would be just to have the one create WO button, which would open both SFM's in sequence.

What is the underlying problem do you intend to solve with this idea?
We now have a redundant button on the SFM, its only there because the system uses it
How is the problem being addressed today, if at all?
We control the active status of the button depending on what data has been entered.
Product Area?
Communities Scheduling & Dispatch Work Order Management
What version of ServiceMax are you on?
Winter 18