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Does anyone know if it is possible to to add an object to the list of objects that an Service Flow Wizard / SFM can be added to. I want to add a wizard on the Case Line object and that is not available in the picklist.

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Line Chef
Line Chef

Does anyone know if it is possible to to add an object to the list of objects that an Service Flow Wizard / SFM can be added to. I want to add a wizard on the Case Line object and that is not available in the picklist.

Does anyone know if it is possible to to add an object to the list of objects that an Service Flow Wizard / SFM can be added to.  I want to add a wizard on the Case Line object and that is not available in the picklist.

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Employee
Employee

Re: Does anyone know if it is possible to to add an object to the list of objects that an Service Flow Wizard / SFM can be added to. I want to add a wizard on the Case Line object and that is not available in the picklist.

Hi Jeffrey,

This is a two step process:

1. Make sure you have an SFM Transaction that uses the object you want to add a SFW to. In your example, that would be the Case Line object.

2. On the Service Flow Wizards page, click on the New button in the Custom SFM Wizards section. On the following page, you select the Object you want the new SFW to appear on. If you've properly completed a SFM Transaction (my Step 1), then the object will appear in the dropdown list (again, your Case Line object should now show).

Admittedly, this isn't the most intuitive process, but that's how it works.

Kind regards,
Matt

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Matthew Feeney

Director, Customer Support

ISV Partner Channel and Senior Technical Support Specialist
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