Hi Godo Martinez,
Yes that is how i solved it, however it would be easier if they would just run on a SFM. Thanks for the reply
Hi Sjef Wijnen,
Thank you for posting here in the community.
I see that a case has been registered on this issue.
Case rule assignment is standard salesforce functionality. It is not possible to add on ServiceMax SFM page layout.
We can make ‘check box – Assign with active assignment rules’ by default on from Salesforce Setup as we/you have done.
1. Once the case is created from Installed Product using SFM, click on ‘Edit’ and SAVE the record once again. Case will assign as per the assignment rule when saved
2. The other alternative is to use Workflow rules as you have done to assign Cases to a particular Queue.
However an Enhancement request has already been raised to include "assign using active assignment rules" box to the SFM screen designer and is currently being worked upon.
The External Defect number for the Enhancement request is SMX010195, which can be used as reference.