We have SFMs that have buttons which create the Case from an account or from an Installed Product. We do not want users to be able to create a new case directly from the Case tab.
Originally I had a small VF page to override the New button but this caused problems with the Customer Community where the SFMs do not exist and so I had to remove it. Ideally I would just like to remove the button - is it at all possible?
Any ideas would be welcome.
Hi GIll Cook ,
Unfortunately the only way to remove it is by creating a VF page as you previously have done. There is an Ideas topic in SFDC that is in development but not sure when it will be available.
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