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Is it possible to remove the New button from the Case tab?

Grill Chef
Grill Chef

Is it possible to remove the New button from the Case tab?

We have SFMs that have buttons which create the Case from an account or from an Installed Product. We do not want users to be able to create a new case directly from the Case tab.

Originally I had a small VF page to override the New button but this caused problems with the Customer Community where the SFMs do not exist and so I had to remove it. Ideally I would just like to remove the button - is it at all possible?

Any ideas would be welcome.

Thanks.

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Employee
Employee

Re: Is it possible to remove the New button from the Case tab?

Hi GIll Cook​ ,

Unfortunately the only way to remove it is by creating a VF page as you previously have done. There is an Ideas topic in SFDC that is in development but not sure when it will be available.

Ideas URL: Ability to remove the "New" button from Tabs. - Ideas - Salesforce Success Community

-Godo

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Grill Chef
Grill Chef

Re: Is it possible to remove the New button from the Case tab?

Thanks.

Gill Cook

Database/Systems Developer

Tel: +44 (1223)577941

email: gill.cook@incadigital.com<mailto:gill.cook@incadigital.com>

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