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No child record shown in App

Line Chef
Line Chef

No child record shown in App

Hello,

My Work Orders have a child object. When i create them, I can see the child records on Standard Salesforce Work-orders page layouts' related list. However i cannot see the records under Work orders of Servicemax Native Android App. I am logging in as the same user. I changed my views on SFM Transaction designer. The view on app is showing a related list but there are no records. It looks like Child Object(0) indicating no child records found.

What can be the reason for that?

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Product Team
Product Team

Re: No child record shown in App

@Emre  few  things - 

Is this child record Work detail or something else?

What is the qualifying criteria of the Child section in that SFM? Does your record meet this criteria?

Is this child record getting downloaded to the mobile app? how? 

 

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Line Chef
Line Chef

Re: No child record shown in App

Hi @archana_krishna,

Thank you for your response,

The object is a custom object. It is not work detail and there is no qualifying criteria.

Child record does not seem to get downloaded, actually it seems to be the problem. Related list is shown on Work Order view, however there are no records shown even the data is synced.

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Product Team
Product Team

Re: No child record shown in App

@Emre Apologies for the delay. For traction can you log a case with Support?

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