SFM Mapping is not working from RMA to Shipment

[jithesh_nalla]

SFM Mapping is not populating the target record type. I am creating Shipment record from RMA record, but the RecordType comes up blank. Record Type is not Inactive and the profile has access to it. Created a custom map to try out if standard is not working. But not sure what is happening.

Really appreciate any help.

[anita_dsouza]

Hi @jithesh_nalla - Just saw this post now on the new Community :) Were you able to resolve this issue? If not, I would recommend you to create a Case so that our Support team can help troubleshoot and resolve this issue.