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SFM Mapping is not working from RMA to Shipment

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jithesh_nalla
Line Chef
Line Chef
‎10-25-2018 11:03 AM

SFM Mapping is not working from RMA to Shipment

SFM Mapping is not populating the target record type. I am creating Shipment record from RMA record, but the RecordType comes up blank. Record Type is not Inactive and the profile has access to it. Created a custom map to try out if standard is not working. But not sure what is happening.

Really appreciate any help.

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Anita_Dsouza
Product Team
Product Team
‎03-06-2019 09:52 AM

Re: SFM Mapping is not working from RMA to Shipment

Hi @jithesh_nalla - Just saw this post now on the new Community :) Were you able to resolve this issue? If not, I would recommend you to create a Case so that our Support team can help troubleshoot and resolve this issue.

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