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SFM Transaction & Docs Designer WONT LOAD! Help!

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Grill Chef
Grill Chef

SFM Transaction & Docs Designer WONT LOAD! Help!

Hi Everyone,

Does anyone know what SFM Transaction & Docs Designer won't load.  The user is stuck at 100%.

- the user is an system admin

- I tried using the user name password on my computer and it is loading

I think this has something to do with her browser.  Any Ideas?

Regards,

Robbie

2016-02-24.jpg

PS: Anything in the ServiceMax setup that requires loading (the one with the 100% thingy)  does not load and is stuck at 100%.  This includes the SFM Data Validation Rules setup screen.

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Grill Chef
Grill Chef

Re: SFM Transaction & Docs Designer WONT LOAD! Help!

have you tried the usual clear cache and history or tried another browser on the same pc?

Cheers

Tye

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Grill Chef
Grill Chef

Re: SFM Transaction & Docs Designer WONT LOAD! Help!

Tried Chrome, Firefox and IE.. nothing worked, same issue.  Going to try the clear cache and history now.

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Grill Chef
Grill Chef

Re: SFM Transaction & Docs Designer WONT LOAD! Help!

Clear cache and clear history does not seems to fix it...

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Employee
Employee

Re: SFM Transaction & Docs Designer WONT LOAD! Help!

Hi Robbie,

It appears this is an open defect that has a planned fix release of Spring 16.

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Grill Chef
Grill Chef

Re: SFM Transaction & Docs Designer WONT LOAD! Help!

Is there any workaround for it? Cause currently in addition to one of our resources our client is also having this issue.. not good.

What is the cause?

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Fry Chef
Fry Chef

Re: SFM Transaction & Docs Designer WONT LOAD! Help!

Same issue here

Attempted fixes with same results:

  • Clear cache
  • Uninstall/Reinstall Flash
  • Check to make sure Chrome flash plugin is enabled
  • Restart machine
  • Login with different browser (safari)
  • Make sure all apps/support apps are up to date (chrome, OS, flash, java, etc.)
  • Login with known working user account (that user had no issues)

Info:

Operating System: OSX 10.11.3

Chrome Version: 48.0.2564.116 (64 bit)

Flash Version: 20.0.0.306

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Fry Chef
Fry Chef

Re: SFM Transaction & Docs Designer WONT LOAD! Help!

Attempted from another (Windows) PC last night, results are the same, still stuck at 100%.

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Grill Chef
Grill Chef

Re: SFM Transaction & Docs Designer WONT LOAD! Help!

I think this is more on laptop/browser issue and not on the salesforce/servicemax level.  I tried logging in using a defective user and I can load the SFM Designer on my laptop but not on hers.

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Grill Chef
Grill Chef

Re: SFM Transaction & Docs Designer WONT LOAD! Help!

We raised a case with ServiceMax support. We'll be monitoring there. I'll post the solution here once we get one.

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Fry Chef
Fry Chef

Re: SFM Transaction & Docs Designer WONT LOAD! Help!

Hi Chris, myself and another colleague are having similar issues. I got stuck at 100% using Firefox but not Chrome, while my coworker was not able to access it regardless of which browser he used. Do you have an update for us at this point?

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Fry Chef
Fry Chef

Re: SFM Transaction & Docs Designer WONT LOAD! Help!

Hi Alexander, the workaround is to log into an older (pre winter 16) org and launch the SFM designer. You will need to do this for each browser/browser profile you will be using. This workaround has been successful 100% across multiple users in our org so far.

Additionally, Servicemax has created a patch that can be installed in the org, but we have not been able to test/verify that it works.

Hope that helps!

Fry Chef
Fry Chef

Re: SFM Transaction & Docs Designer WONT LOAD! Help!

Thank you for your quick response Chris.

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Pastry Chef
Pastry Chef

Re: SFM Transaction & Docs Designer WONT LOAD! Help!

This worked for me. I was using Spring 16 and the SFM designer wouldnt load for me, so I logged into an old sandbox (summer 14) and launched the SFM Designer which worked fine. After I logged out and back into the Spring 16 org, the designer started working again.

Thanks!

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